If you are having issues connecting your bank account, please try using the "My bank isn't listed" button near the bottom of the window, just below the listing of major banks. This process will allow you to connect the account manually.
If you continue to have issues or would prefer to contact us via phone so we may add the account, please give us a call at (844) 727-2684*. Our support hours are: Monday-Thursday, 9AM to 8PM ET and Friday, 9AM to 5PM ET. For security reasons, please do not send your account information via email or chat.
*not for New York borrowers