Aren’t getting verification code
If you didn’t receive a verification code we recommend you refresh the Scratch home page. This will allow you to re-enter your email or phone number for a new code. Always remember to check your spam if you don’t see an email come through your inbox. If you continue to have issues, give us a call at (844)727-2684* to access your account.
*not for New York borrowers
Need a code sent somewhere else?
If you added in your phone number to receive a text message and change your mind (or vice versa) midway through logging in, just refresh the page and enter your personal info once more.
Don’t remember the contact information you have on file?
Not to worry, you have a few attempts to add in new contact information. If you entered an email, try using your mobile number instead. If you’re still having trouble, give us a call at (844)727-2684* to access your account.
*not for New York borrowers
The code you’ve entered isn’t working
If the code you’ve received no longer works, refresh the Scratch home page and re-enter your information. Codes expire after 5 minutes.
If you continue to have issues, please reach out to us directly.