Holiday Hours
Christmas Eve: 10:00am - 3:00pm ET
Christmas Day : CLOSED
New Years Eve: 10:00am - 3:00pm ET
New Years Day: CLOSED
Our hours
Monday - Thursday: 9:00am - 8:00pm ET
Friday: 9:00am - 5:00pm ET
To email us, please use our online Contact us form.
Chat
You can use the chat bubble within your account during our support hours.
Phone
(844) 727-2684*
Mailing address
To send us a letter (not a check), please write to us at:
P.O. BOX 411285
San Francisco, CA 94141-1285
Payment address
To mail a check via USPS:
Scratch Services, LLC
PO BOX 888654
Los Angeles, CA 90088-8654
If you're overnighting a check or if you're using UPS, DHL, or a carrier other than USPS, please send it to:
Lockbox services - #0138654
SCRATCH SERVICES, LLC
3440 Flair Dr.
El Monte, CA 91731
Scratch observes the following holidays:
2020
- June 19- Juneteenth
- July 3 - Independence Day
- September 7 - Labor Day
- November 3 - Election Day
- November 26 - Thanksgiving Day
- November 27 - Day after Thanksgiving (limited hours 10am - 3pm ET)
- December 24 - Christmas Eve (limited hours 10am - 3pm ET)
- December 25 - Christmas Day
2021
- June 18 - Juneteenth
- July 5 - Independence Day
- September 6 - Labor Day
- November 11 - Veterans' Day
- November 25 - Thanksgiving Day
- November 26 - Day after Thanksgiving (limited hours 10am - 3pm ET)
- December 24 - Christmas
- December 31 - New Year's