We’ll notify you when you update your account settings and contact information, have an upcoming payment, and make or miss a payment.
We regularly communicate via email. If you’d like, you can also edit which messages to receive via SMS notifications. Take a look at our help center article on .
Our emails will be sent from firstname.lastname@example.org and our texts will be sent from 564-53. Although you won’t be able to respond to these messages, you can always contact us from your account or our . Don’t forget to add us to your email contacts to ensure delivery.
And lastly, any charges on your bank statement will begin with “Scratch Services/ EDI PYMNTS/.”
Note, we’ll never email or text you asking for private account information.