We’ll notify you when you update your account settings and contact information, have an upcoming payment, and make or miss a payment.
We regularly communicate via email. If you’d like, you can also edit which messages to receive via SMS notifications. Take a look at our help center article on how to edit your notification preferences.
Our emails will be sent from notifications@scratch.fi and our texts will be sent from 564-53. Although you won’t be able to respond to these messages, you can always contact us from your account or our Contact Us page. Don’t forget to add us to your email contacts to ensure delivery.
And lastly, any charges on your bank statement will begin with “Scratch Services/ EDI PYMNTS/.”
Note, we’ll never email or text you asking for private account information.